Website Use · Orders · Customer Terms
Terms & Conditions
These terms explain the rules for using the InsolStar website, making enquiries, and placing orders for our products. Please read them carefully before using the site or confirming a purchase.
1. Agreement to these terms
By accessing or using this website, contacting us through the website, or placing an order, you agree to these Terms & Conditions and any additional terms clearly provided with a specific product, quotation, pro forma invoice, or order confirmation. If you do not agree, do not use the website or place an order.
2. About InsolStar
INSOLSTAR presents mini electric mobility and recreational vehicle products. Product availability, specifications, order fulfilment, and the contracting seller or manufacturer may depend on the specific transaction. Your quotation, invoice, and order confirmation should identify the relevant seller and the agreed transaction details.
3. Website use
You agree to use this website lawfully and not to interfere with its operation, attempt unauthorized access, introduce malicious code, submit fraudulent information, or use the site in a way that harms other users or our business. You are responsible for ensuring that information you provide is accurate and current.
4. Product information and intended use
We aim to present product descriptions, images, specifications, and availability as accurately as reasonably possible. Images are illustrative; colours, finishes, accessories, and specifications may vary by model, production batch, or confirmed configuration. Refer to the written quotation or order confirmation for the exact item and included accessories.
Products may have age, weight, speed, terrain, supervision, protective-equipment, charging, maintenance, and operating restrictions. Read the supplied manuals and safety instructions before use. Buyers are responsible for checking local laws, age requirements, registration rules, and whether a product is suitable and lawful for its intended location and use. Do not operate a vehicle on public roads unless it is expressly approved and legally permitted for that use.
5. Enquiries, quotations, and orders
An enquiry or request for a quotation does not itself create a purchase contract. Quotations may be subject to validity periods, stock availability, configuration, shipping destination, and written confirmation. An order is accepted only when the seller confirms acceptance in writing or otherwise clearly confirms the order under the agreed transaction process.
Before payment, review the model, quantity, configuration, accessories, delivery destination, estimated lead time, and any customization carefully. Custom, OEM/ODM, bulk, or production orders may be governed by a separate written agreement. If there is a conflict, the specific signed or confirmed order terms will govern to the extent stated in that agreement and permitted by law.
6. Prices, taxes, and payment
Prices, currencies, discounts, deposits, and payment schedules are as stated in the applicable quotation, checkout, invoice, or order confirmation. Unless expressly stated otherwise, a displayed price should not be assumed to include freight, insurance, customs clearance, import duties, taxes, brokerage, or other destination charges. The buyer is responsible for charges allocated to them in the confirmed order terms and applicable law.
Do not send payment to a changed bank account or payment destination unless the change has been independently verified with our team using a previously confirmed contact method. We may request information reasonably needed to verify an order or investigate suspected fraud.
7. Shipping, delivery, and risk
Shipping methods, estimated dispatch and delivery dates, freight costs, delivery responsibilities, and transfer of risk are determined by the confirmed order terms and any agreed Incoterms. Delivery estimates are not guarantees unless expressly agreed in writing. Delays may arise from production, carriers, customs, weather, inspections, or other events beyond reasonable control.
Check the shipment on arrival and promptly document visible damage, missing packages, or discrepancies. Contact us with your order number and supporting photos. For more information, read the separate Shipping & Warranty and Refund & Returns pages, where applicable.
8. Exceptions and statutory rights
Products damaged after delivery due to misuse, accidents, unauthorized modifications, improper storage, or ordinary wear may not qualify for a refund under this policy. This does not limit any rights you may have under mandatory consumer-protection law.
Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited in your jurisdiction. Where a specific written order agreement or applicable law provides different terms, those terms may apply.
9. Returns, cancellations, and warranty
Returns, cancellations, repairs, replacement parts, and warranty coverage are governed by the separate Refund & Returns Policy, any warranty documents supplied with the product, and the specific order terms. Do not return goods without first contacting us for written instructions. Nothing in these terms removes consumer rights or remedies that cannot lawfully be excluded.
10. Intellectual property
Unless otherwise stated, website text, branding, logos, graphics, photographs, and other content are owned by or used with permission by the relevant rights holder. You may view the site and use it for personal or legitimate business evaluation. You must not reproduce, republish, modify, distribute, or commercially exploit website content without prior written permission, except where applicable law allows it.
11. Third-party links and services
This website may link to third-party websites, messaging platforms, payment providers, or delivery services for convenience. Those services are controlled by their respective providers and may have separate terms and privacy practices. We are not responsible for third-party content or services to the extent permitted by law.
12. Disclaimers and limitation of liability
We aim to keep the website available and information useful, but do not guarantee uninterrupted access, error-free content, or that every listing will always be current. To the extent permitted by law, the website is provided on an “as available” basis.
To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from website use or delays outside our reasonable control. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded by mandatory law, or any rights expressly agreed in a confirmed order.
13. Governing law and disputes
The governing law and dispute-resolution process should be specified in the applicable quotation, sales contract, or order confirmation. If no specific provision applies, disputes will be handled by the competent authorities under the law that applies to the transaction. Mandatory consumer protections in your country of residence remain unaffected where applicable.
14. Changes to these terms
We may update these terms from time to time. The current version will be posted on this page with an updated effective date. Changes generally apply from publication and do not retroactively alter an already accepted order unless the parties agree or the law permits it.
15. Contact us
For questions about these terms or a specific order, contact us and include your order number where relevant.
These Terms & Conditions should be read with the relevant product manual, order confirmation, warranty documentation, shipping terms, and Refund & Returns Policy.
To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from website use or delays outside our reasonable control. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded by mandatory law, or any rights expressly agreed in a confirmed order.