Delivery · Warranty · Refunds
Clear shipping. Confident shopping.
Shipping & Delivery
The timeframes below are estimates and may vary with order processing, product availability, customs clearance, and carrier conditions.
United States
3–5 business days. Free shipping within the USA. Please confirm stock and delivery eligibility for your selected model and address.
International Shipping
5–7 business days. Estimated shipping time to Europe, Australia, Canada, and other international destinations. Customs and local carrier services may affect delivery.
Bulk & Factory Orders
Factory-direct. Bulk orders ship directly from our factory in Guangdong, China: Guangdong Insostar Vehicle Technology Co., Ltd. Contact us for a shipping quote and estimated schedule.
6-Month Warranty
Peace of mind
- Confirm warranty eligibility and start date on your order documents.
- Coverage, exclusions, and available remedies may depend on the product and issue.
- Damage caused by misuse, unauthorized modifications, accidents, or normal wear may not be covered.
Customer commitment
100% Refund Commitment
We want you to shop with confidence. If you believe your order qualifies for a full refund, contact our support team with your order number and reason for the request.
- Our team will review your request and explain the next steps.
- Return requirements, shipping costs, and processing time should be confirmed before sending a return.
- For damaged, defective, missing, or incorrect items, contact us promptly and include supporting photos or video.
Shipping & Delivery
The timeframes below are estimates and may vary with order processing, product availability, customs clearance, and carrier conditions.
Need a shipping estimate?
Send us your product, quantity, and delivery country or ZIP/postal code. We’ll help confirm availability, shipping arrangements, and the expected timeline.
That is the approach behind Insolstar. We bring mini electric vehicles into focus with an emphasis on useful product information, responsive communication and a straightforward buying journey.
We are continuing to grow our offering and our relationships with customers and partners. Our aim is to make every enquiry a helpful starting point—and every interaction feel considered and respectful.