Your information matters
Privacy Policy
This policy explains how INSOSTAR may collect, use, disclose, and protect personal information when you visit our website, contact us, or make an enquiry or purchase.
1. Scope of this policy
This Privacy Policy applies to personal information handled through this website and in communications with INSOSTAR about our products and services. “INSOSTAR,” “we,” “us,” and “our” refer to the business operating this website. Confirm the exact legal entity name and address of the website operator before publishing.
This policy should be read alongside our Terms and Conditions and any notices shown when you submit information.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact details: name, email address, phone number, company name, and country or region.
- Enquiry and order details: products of interest, quantities, delivery address, shipping instructions, transaction references, and messages you send us.
- Business information: company role and requirements for wholesale, bulk, OEM, or ODM enquiries.
- Technical and usage data: IP address, browser and device type, approximate location derived from IP, pages visited, referral source, and interaction logs.
- Communications: information in emails, contact forms, and messages sent through services such as WhatsApp.
Payment details may be handled by a third-party payment provider rather than stored directly by us. We generally obtain information from you, automatically through the website, or from service providers supporting our business.
3. How we use information
We may use personal information to respond to enquiries and provide quotations; process orders and arrange shipping; provide customer support and handle returns or warranty requests; manage wholesale and OEM/ODM relationships; operate, maintain, and improve the website; prevent fraud and security incidents; maintain records, resolve disputes, and comply with law; and send marketing messages where permitted and, where required, with your consent.
Where applicable law requires a legal basis, we may process information to perform a contract, take steps you request before entering a contract, meet legal obligations, pursue legitimate business interests, or rely on your consent. You may withdraw consent where consent is the basis for processing.
4. Cookies and analytics
5. When we share information
6. International transfers
Our business, customers, and service providers may be in different countries. Information may be transferred to or accessed from countries whose data-protection laws differ from those where you live. Where required, we will use appropriate transfer mechanisms and safeguards and provide further information on request.
7. Data retention
We retain information for as long as reasonably necessary for order fulfilment, customer support, accounting, legal compliance, security, and dispute resolution. Retention periods vary by information type and legal requirements. When information is no longer needed, we will delete it, anonymise it, or securely restrict access where appropriate.
8. Security
We use reasonable technical, organisational, and administrative measures intended to protect personal information. No website, email transmission, or electronic storage system can be guaranteed completely secure. Avoid sending payment credentials or other highly sensitive information through ordinary email or messaging channels.
9. Your privacy rights and choices
Depending on your location and applicable law, you may have rights to request access, correction, deletion, a copy or transfer of certain information, restriction or objection to processing, or withdrawal of consent. You may also be able to complain to a data-protection authority.
If we send marketing emails, opt out using the unsubscribe link where available or contact us. You may still receive non-marketing messages about an active enquiry, order, delivery, or legal matter. We may need to verify your identity before responding to a privacy request.
U.S. state residents: additional rights or disclosures may apply depending on the relevant law and whether the business is covered by it. This policy does not replace any required state-specific notice or request process.
EEA/UK residents: rights under applicable data-protection law may include the right to lodge a complaint with a supervisory authority. Where required, we will identify the controller and provide additional statutory information.